Our Commitment
At FlySki Shuttle, we are committed to providing a reliable, safe, and customer-focused transport service, offering support before, during, and after your journey.
Our goal is to make your travel experience as smooth and stress-free as possible, from the moment you book until you arrive at your destination. While our service is shared with other passengers and may sometimes be affected by operational factors beyond our control, we will always do our best to assist you every step of the way.
Every passenger has the right to:
– receive a complete booking confirmation;
– know the meeting point and how the service works;
– receive assistance with any booking-related questions;
– be informed of any significant changes to the service that FlySki Shuttle becomes aware of before departure.
To help us keep you informed and provide timely assistance, please make sure the phone number and email address provided during booking are correct.
Passengers are entitled to:
– travel on licensed and properly insured vehicles;
– receive assistance and information from our operational staff;
– be treated with courtesy, professionalism, and respect;
– transport luggage in accordance with the applicable baggage conditions;
– receive updates in the event of significant delays or operational changes.
To ensure everyone’s comfort and safety, passengers are asked to follow any reasonable instructions given by drivers and operational staff.
FlySki Shuttle continuously monitors the operation of its services.
However, heavy traffic, adverse weather conditions, flight delays, accidents, road closures, or other circumstances beyond our control may occasionally cause delays or service adjustments.
Whenever possible, passengers will be informed using the contact details provided during booking.
Passenger safety will always take priority over maintaining scheduled arrival and departure times.
For airport transfers, FlySki Shuttle provides detailed instructions to help passengers easily meet the assigned driver or operational representative.
If you experience any difficulty locating the meeting point, please contact the assistance number included in your booking confirmation.
FlySki Shuttle is committed to assisting passengers with reduced mobility or other specific travel requirements.
To help us arrange the most suitable service, we kindly ask that any special needs be communicated at the time of booking.
Each request will be carefully reviewed, and we will do our best to find an appropriate solution within the operational limits of the service.
If you believe you have left an item on board a FlySki Shuttle vehicle, we recommend contacting us as soon as possible.
How to Report a Lost Item
Please email: booking@flyskishuttle.com
and include:
– full name;
– booking reference number;
– date of travel;
– route travelled;
– detailed description of the item;
– photographs (if available);
– contact telephone number.
The more information you provide, the greater the chance of locating the item quickly.
What Happens Next?
Our team will check:
– with the driver;
– on the vehicle used for your journey;
– at any operational depots;
– with service partners involved in the transfer.
If the item is found, we will contact you to arrange collection or shipment.
Search Times
Searches are normally started as soon as we receive your report.
As some vehicles operate across multiple routes and may remain away from their base for several days, locating and recovering a lost item may take some time.
We appreciate your patience and understanding.
Returning Found Items
Recovered items may be:
– collected directly by the owner;
– collected by an authorised representative;
– shipped to an address provided by the owner.
Any shipping or delivery costs will be borne by the recipient.
Helpful Tips
To make it easier to recover luggage and personal belongings:
always attach a luggage tag showing your name and contact number;
check that you have collected all luggage before leaving the vehicle;
avoid placing documents, cash, jewellery, electronics, or other high-value items inside checked luggage;
before exiting the vehicle, please check seats, overhead storage areas, and luggage compartments.
For assistance, booking amendments, general enquiries, feedback, or complaints, please contact:
FlySki Shuttle Customer Care
📧 booking@flyskishuttle.com
📞 +39 0461 391111
We are committed to responding as quickly as possible and will do our best to provide a prompt and helpful reply based on the nature of your request.
Customer feedback plays an important role in helping us improve our services.
If you wish to submit a complaint, please include:
– passenger name;
– booking reference number;
– date of travel;
– a detailed description of the issue;
– any supporting documents or evidence.
Every report will be reviewed carefully by our team with the aim of finding a fair and reasonable solution.
FlySki Shuttle operates to provide an efficient, sustainable, and accessible transfer service connecting airports with the main tourist destinations of Trentino and the Dolomites.
We understand that travel can sometimes be affected by circumstances beyond anyone’s control. When this happens, our commitment is to support our customers with professionalism, transparency, and a genuine willingness to help throughout every stage of their journey.