General Conditions of Carriage
Updated version as of 4 July 2026
These General Conditions of Carriage govern the contractual relationship between the passenger and Trentino Holidays S.r.l. (hereinafter referred to as “FlySki Shuttle“) in relation to shared transportation services and private transfer services marketed under the FlySki Shuttle brand.
For the purposes of these Conditions, the following terms shall have the meanings set out below:
Passenger: the individual using the transportation service.
Booking: a service request made through the website, call centre, e-mail or any other authorised sales channel.
Ticket: the travel document issued following confirmation of the booking.
Shuttle Service: a shared transportation service operated collectively with other passengers.
Private Transfer Service: a transportation service reserved exclusively for the customer or the booking party.
Baggage: any luggage or item transported by the passenger.
Force Majeure: any unforeseeable event beyond the Carrier’s reasonable control that renders the performance of the service impossible or substantially more difficult.
The contract of carriage shall be deemed concluded only upon:
a) confirmation of the booking;
b) receipt of payment of the amount due; and
c) issuance of the relevant travel confirmation.
FlySki Shuttle reserves the right to refuse bookings containing incomplete, inaccurate, inconsistent or potentially fraudulent information.
The customer shall carefully verify:
– travel dates;
– airport or railway station;
– departure and destination locations;
– scheduled times;
– contact telephone numbers;
– number of passengers; and
– any ancillary services booked.
Any errors or discrepancies must be reported without delay and, in any event, within 48 hours of receipt of the travel confirmation.
FlySki Shuttle shall not be liable for any disruption, delay or service failure arising from inaccurate information provided by the customer.
For airport services, the passenger must proceed immediately to the meeting point specified in the travel instructions.
For departures from tourist resorts or designated stops, passengers must be present at least 15 minutes before the scheduled departure time.
If the passenger fails to present themselves by the scheduled time, the Carrier may proceed with the service without any further obligation towards the passenger.
Published schedules are indicative only and represent a reasonable estimate of journey durations.
The customer acknowledges that actual travel times may vary due to:
– traffic conditions;
– weather conditions;
– road closures;
– inspections or controls by public authorities;
– extraordinary events;
– passenger boarding and disembarkation operations.
Arrival times do not constitute a contractual guarantee.
FlySki Shuttle does not guarantee connections with:
– air services;
– rail services;
– coach services; or
– other services operated by third parties.
Passengers are responsible for allowing sufficient time between connections.
FlySki Shuttle shall not be liable for missed connections, missed bookings, additional expenses or any indirect loss arising from delays.
Shuttle services are shared transportation services.
By purchasing a ticket, the customer acknowledges and accepts that:
– the route may not be direct;
– intermediate stops may be made;
– vehicle changes may be required;
– passengers travelling to compatible destinations may be grouped together; and
total travel time may be longer than that of a private transfer.
These circumstances constitute essential characteristics of the service and shall not give rise to any right to reimbursement or compensation.
For private transfers, the vehicle is reserved exclusively for the customer or the group specified in the booking.
In the event of a flight or train delay, the customer must promptly notify FlySki Shuttle of any changes.
Unless otherwise agreed in writing, waiting time of up to 60 minutes from the actual arrival time is included in the service.
Beyond such period, FlySki Shuttle may apply additional charges or treat the booking as a no-show.
Children under the age of 14 must travel accompanied by a responsible adult.
Minors aged between 14 and 18 may travel unaccompanied only upon presentation of written authorisation from their parents or legal guardian.
FlySki Shuttle may require appropriate documentation proving the minor’s age and the authority of the accompanying adult.
Child Seats and Child Restraint Systems
Any requirement for child seats, booster seats or other child restraint systems must be communicated at the time of booking.
FlySki Shuttle shall make reasonable efforts to provide the requested equipment; however, availability of child seats cannot be guaranteed and is subject to prior notification, operational availability and the type of vehicle assigned.
A request for a child seat constitutes an operational preference and shall not be deemed an essential element of the contract of carriage.
The unavailability of the requested equipment shall not entitle the customer to any refund, compensation or damages, except where otherwise required by applicable law.
Passengers with reduced mobility or special assistance requirements are encouraged to notify FlySki Shuttle at the time of booking.
Failure to provide advance notice may result in the service being unavailable or may limit the manner in which the service can be provided.
Each passenger is entitled to transport, free of charge:
– one checked baggage item; and
– one piece of hand luggage.
Any additional baggage must be declared and booked in advance and may be subject to an additional charge.
FlySki Shuttle may refuse carriage of baggage that:
– exceeds the available capacity;
– has not been declared;
– is dangerous; or
– is not properly packed.
Baggage Identification
Passengers must ensure that each item of baggage bears a visible label showing the passenger’s full name and mobile telephone number.
FlySki Shuttle shall not be liable for any delays in returning baggage or any difficulties in identifying baggage arising from the absence or illegibility of such information.
The carriage of the following items is prohibited:
– weapons;
– explosives;
– flammable substances;
– toxic materials;
– illegal substances; and
– any item capable of causing injury to persons or damage to property.
Personnel may refuse carriage of such items without any entitlement to reimbursement or compensation.
Cash, credit cards, travel documents, electronic devices, jewellery and any other valuable items are carried entirely at the Passenger’s own risk.
FlySki Shuttle shall not be liable for the loss, theft or damage of such items.
The carriage of pets and animals is not permitted.
Unless more restrictive fare conditions are specified at the time of purchase, the following cancellation policy shall apply:
– Cancellation up to 8 days before departure, 100% refund
– Cancellation from 7 to 3 days, refund with a voucher equal to the amount paid
– Cancellation within 72 hours, no refund
– No-show, no refund
All cancellation requests must be submitted in writing by e-mail.
Where a Passenger fails to present themselves for the booked service:
– the service shall be deemed to have been duly provided;
– no refund shall be payable; and
– any subsequent journey segments may be cancelled.
Passengers shall behave respectfully towards:
– members of staff;
– other passengers; and
– the vehicle and its equipment.
Passengers are prohibited from:
– engaging in aggressive or abusive behaviour;
– causing damage;
– compromising the safety of the journey;
– consuming food or beverages without the authorisation of staff; and
– smoking on board the vehicle, including the use of electronic cigarettes and vaping devices.
FlySki Shuttle personnel may refuse boarding or terminate transportation without refund where such provisions are breached.
Baggage Under the Passenger’s Supervision
Passengers shall personally verify the loading and unloading of their baggage and inspect its condition at the end of the journey.
Except where otherwise provided by law, FlySki Shuttle does not assume any continuous duty of custody in relation to baggage and passengers remain responsible for supervising their personal belongings.
Damaged Baggage
Any damage to baggage must be reported immediately to service personnel or notified in writing to FlySki Shuttle no later than three (3) days after the date of transportation.
The report must include:
– booking reference number;
– description of the damage;
– photographic evidence; and
– any available evidence of the value of the item concerned.
FlySki Shuttle reserves the right to investigate the circumstances of any claim before making any assessment or accepting liability.
Lost Baggage
Where a Passenger is unable to locate their baggage upon completion of the journey, they must promptly notify FlySki Shuttle and provide:
– passenger name;
– booking reference number;
– travel date;
– route travelled;
– detailed description of the baggage; and
– any identifying characteristics.
FlySki Shuttle shall assist in tracing the baggage using information available from its personnel and operational suppliers.
Failure to locate baggage shall not automatically constitute an admission of liability by FlySki Shuttle.
Items Left On Board
Property found inside vehicles shall be retained for a maximum period of ninety (90) days, subject to available storage space and internal procedures.
After such period, unclaimed items may be disposed of, donated or otherwise dealt with in accordance with company procedures without further obligation to the owner.
FlySki Shuttle accepts no liability for personal property left on board by passengers.
High-Value Property
Cash, personal documents, passports, credit cards, electronic devices, photographic equipment, jewellery, watches and other valuable items are carried solely at the Passenger’s own risk.
FlySki Shuttle shall not be liable for loss, theft or damage to such items except in cases of wilful misconduct or gross negligence duly established under applicable law.
Return Costs
Where a lost or forgotten item is recovered, the Passenger may collect it from the location designated by FlySki Shuttle or request shipment.
All shipping, packing, insurance and handling costs shall be borne entirely by the recipient.
FlySki Shuttle markets its services through commercial partners, accommodation providers, travel agencies, tour operators, tourist offices, booking platforms and other authorised resellers.
Partners and resellers act solely as sales intermediaries and are not authorised to modify, supplement or derogate from these General Conditions of Carriage unless expressly authorised in writing by FlySki Shuttle.
Passengers acknowledge that FlySki Shuttle shall not be liable for any inaccurate, incomplete, outdated or otherwise inconsistent information provided by third parties which differs from the information:
– published on the official website;
– contained in the booking confirmation; or
– communicated directly by FlySki Shuttle.
In particular, FlySki Shuttle shall not be responsible for errors relating to:
– departure or arrival times;
– pick-up points and stops;
– travel durations;
– seat availability;
– fare conditions;
– supplements and surcharges;
– amendment and cancellation conditions;
– included or excluded services;
– transportation of baggage, animals or sporting equipment; or
– operational characteristics of shared or private services.
Passengers are responsible for verifying the information contained in the booking confirmation issued by FlySki Shuttle and for promptly reporting any discrepancies.
Where any damage, expense, service disruption, complaint or claim arises from inaccurate, incomplete or misleading information provided by a commercial partner or reseller without FlySki Shuttle’s authorisation, liability shall rest solely with the party who provided such information, and FlySki Shuttle shall bear no direct or indirect liability whatsoever.
In the event of any inconsistency between information supplied by partners, intermediaries or resellers and the information contained in the booking confirmation issued by FlySki Shuttle or published on the official website, the latter shall prevail and shall constitute the only contractually binding documentation between the parties.
FlySki Shuttle shall not be liable for delays, amendments, suspensions or cancellations resulting from events of Force Majeure including, without limitation:
– exceptional weather conditions;
– heavy snowfall;
– avalanches;
– accidents;
– strikes;
– pandemics;
– war;
– governmental or regulatory actions; or
– disruption of transport infrastructure.
In such circumstances, the Carrier may amend or cancel the service without liability for any indirect losses or damages.
To the fullest extent permitted by applicable law:
– FlySki Shuttle shall be liable only for losses directly attributable to its own acts or omissions;
– FlySki Shuttle shall not be liable for indirect or consequential losses;
– FlySki Shuttle shall not be liable for loss of profit; and
– FlySki Shuttle shall not be liable for economic loss arising from delays or missed connections.
Any complaint must be submitted within thirty (30) days of the date of travel to:
booking@flyskishuttle.com
The complaint must include:
– passenger name;
– booking reference number;
– detailed description of the circumstances; and
– any supporting documentation relevant to the assessment of the complaint.
Personal data shall be processed in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Italian data protection legislation.
The full Privacy Notice is available on the FlySki Shuttle website.
These Conditions shall be governed by and construed in accordance with the laws of Italy.
Where the Passenger qualifies as a consumer, jurisdiction shall be determined in accordance with the mandatory provisions of the applicable consumer protection laws.
For any dispute not subject to mandatory provisions of law, the Courts of Trento, Italy, shall have exclusive jurisdiction.
By booking and paying for the service, the customer acknowledges that they have read, understood and fully accepted these General Conditions of Carriage.
If any provision of these General Conditions of Carriage is held by a court or other competent authority to be invalid, illegal, unenforceable or contrary to applicable law, such provision shall, to the extent required, be deemed severed and shall be ineffective only to the extent of such invalidity, illegality or unenforceability.
The validity, legality and enforceability of the remaining provisions shall not be affected or impaired and shall remain in full force and effect.
The parties shall use reasonable efforts to replace any invalid or unenforceable provision with a valid and enforceable provision that most closely reflects the original purpose and economic intent of the affected provision.
These General Conditions of Carriage, together with the Booking Confirmation and any documents expressly incorporated therein by reference, constitute the entire agreement between the Passenger and FlySki Shuttle in relation to the transportation services provided.
They supersede and replace any prior agreements, representations, negotiations, understandings, statements or communications, whether oral or written, relating to the same subject matter.
The Passenger acknowledges that, in entering into the contract, they have not relied upon any representation, warranty, statement or undertaking other than those expressly set out in these General Conditions of Carriage or in the Booking Confirmation.
Nothing in this Article shall exclude or limit liability for fraud or fraudulent misrepresentation where such exclusion is prohibited by applicable law.
In the event of any discrepancy between information provided by third parties, intermediaries, resellers, accommodation providers or commercial partners and the contents of these General Conditions of Carriage or the Booking Confirmation issued by FlySki Shuttle, the latter shall prevail and shall constitute the sole legally binding agreement between the parties.