Informations – FAQ
- Before You Book
- Schedules, Prices and Availability
- Booking and Payments
- Before Departure
- Arrival at the Airport or Railway Station
- During Your Journey
- Changes, Cancellations and Delays
- Private Transfers
- Assistance and Support
Before You Book
FlySki Shuttle is the transfer service connecting airports and railway stations with the most popular resorts in Trentino and the Dolomites. It is the ideal solution for travellers who want to reach the mountains comfortably, sustainably, and without the need for a private car.
A shared transfer operates on scheduled departures and is shared with other passengers.
A private transfer is reserved exclusively for your group and is organised around your travel schedule, offering maximum flexibility, privacy, and comfort.
Private transfers are available 365 days a year.
Shared transfers operate during the winter season, with departures coordinated to match the main ski travel periods.
FlySki Shuttle connects Trentino with the main airports in Northern Italy:
– Verona Airport (VRN)
– Bergamo Airport (BGY)
– Venice Airport (VCE)
– Treviso Airport (TSF)
– Milan Linate Airport (LIN)
– Milan Malpensa Airport (MXP) – Private Transfers only
– Bolzano Airport and Railway Station – Private Transfers only
The service is also available from:
– Milan Central Station
– Trento Railway Station
FlySki Shuttle connects airports and railway stations with the leading mountain destinations in Trentino, including:
– Val di Fassa
– Val di Fiemme
– San Martino di Castrozza & Primiero
– Val di Sole & Passo Tonale
. Madonna di Campiglio, Pinzolo & Folgarida
With our private transfer service, you can also reach:
– Paganella
– Trento & Monte Bondone
– Lake Garda (Northern Area)
– Valsugana
Enjoy your holiday from the moment you land. Avoid driving in unfamiliar mountain conditions, searching for parking, paying motorway tolls, or dealing with winter traffic. We take care of the journey so you can focus on your holiday.
FlySki Shuttle offers transparent pricing, online booking, dedicated customer support, airport meet-and-greet services, and more than 20 years of experience connecting travellers with Trentino and the Dolomites.
Absolutely. Our service is particularly popular with families, couples, groups of friends, and travellers looking for a stress-free and comfortable journey to the mountains.
Yes, children are welcome on board.
Passengers under the age of 14 must travel with a responsible adult. Young travellers aged 14 to 18 may travel independently with parental authorisation.
Yes. Child seats can be requested during the booking process. We will do our best to accommodate your request, subject to vehicle availability.
Yes. We regularly organise transfers for groups, ski holidays, sporting associations, tour operators, corporate events, and incentive travel programmes.
For larger groups, we recommend requesting a personalised quotation.
Schedules, Prices and Availability
Shared transfer fares start from EUR 29 for connections from Trento Railway Station and from EUR 50
for airport transfers. Up-to-date fares are always displayed during the booking process.
The price depends on the departure airport, destination, number of passengers, and the type of vehicle
required.
For shared transfers, prices are charged per passenger.
For private transfers, the price refers to the entire vehicle reserved exclusively for your group.
Simply use our online booking system by entering your departure point, destination, travel date, and
preferred time. Available services will be displayed instantly.
We recommend booking as soon as your travel dates, arrival airport or railway station, and destination
are confirmed. Early booking ensures the best availability, especially during peak travel periods.
For weekend services, bookings close at 8:00 AM every Friday.
Yes, subject to seat and vehicle availability.
Please note that bookings for weekend departures close at 8:00 AM every Friday.
Yes.
For shared transfers, one child under the age of 8 travels free of charge with each paying adult.
Children aged between 8 and 12 receive a 50% discount.
Promotional codes can also be entered during the payment process.
Yes.
Returning customers automatically receive a 10% discount. The discount is linked to the email address
used for previous bookings and is applied automatically by our system.
Booking and Payments
You can book your transfer online in just a few minutes through our website.
To book a FlySki Shuttle transfer, you can choose from a wide range of secure and reliable payment
options.
Online Payments
We accept digital payments through Stripe, one of the world’s leading payment providers.
– Credit and Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB, China
UnionPay
– Digital Wallets: Apple Pay, Google Pay, Samsung Pay, Amazon Pay, Revolut Pay
– Local and International Payment Methods: Satispay, Klarna, Scalapay, Alipay, WeChat Pay,
Bancontact, iDEAL, EPS, Bizum, BLIK, Przelewy24 and other Stripe-supported solutions depending on
your country.
Bank Transfer
Payment by bank transfer is also available. Bookings will be confirmed once payment has been received
according to the instructions provided by our team.
Yes. All transactions are processed through certified and secure payment systems.
Yes. Once payment is completed, you will receive a confirmation email containing your travel summary
and all essential travel information.
You may request an invoice within 48 hours of booking by contacting our Customer Service team and
providing the required billing information.
Yes. Simply enter the details of the passenger who will be using the service.
Before Departure
You will receive all travel information by email before departure, including detailed directions to your
meeting point.
Your booking confirmation includes detailed instructions and directions to the meeting point.
Simply click the map link included in your ticket to view the geolocated stop.
Whenever available, geolocated meeting point information will be provided to help you find your
departure point easily.
Please check your spam or junk folder first.
If you still cannot find the email, contact our Customer Service team and we will be happy to assist you
You can contact us by phone or email using the details provided on our website and in your booking
confirmation.
You can also chat with Guido the Bear, our virtual travel assistant, available directly on our website to
answer many common questions.
Each passenger may travel with one standard suitcase and one piece of hand luggage.
Yes. Skis and snowboards are welcome on board. We recommend indicating sports equipment during
the booking process.
An additional supplement applies for ski and snowboard transport.
Arrival at the Airport or Railway Station
Your travel instructions will clearly indicate the exact location of the meeting point.
Detailed meeting point instructions will be included in your booking confirmation.
Our staff can be identified through official uniforms, signage, or service documentation.
At Bergamo, Verona, and Venice airports, dedicated airport representatives may be available on peak
travel days to assist arriving passengers.
Collect your luggage and proceed directly to the meeting point indicated in your travel instructions.
We recommend allowing sufficient time for disembarkation, passport controls where applicable, and
baggage collection.
We continuously monitor flight operations and will do our best to assist you according to the conditions
of your booked service.
During Your Journey
Journey times vary depending on the route, traffic conditions, and weather.
Some routes may include intermediate stops to pick up or drop off other passengers.
Certain routes may include organised vehicle changes designed to optimise connections and reduce
overall travel times.
This allows efficient connections between multiple destinations while improving overall service
efficiency.
Yes. Instructions and assistance will be provided directly by our drivers or operational staff.
Drinks and light snacks are permitted provided they do not disturb other passengers and only with the
approval of the driver or operational staff.
Yes. All vehicles are equipped with the main comfort features required for a pleasant journey.
Yes, provided its use does not disturb other passengers.
Please contact us as soon as possible. We will do our best to help recover your lost property.
Changes, Cancellations and Delays
Yes. Changes are subject to operational availability and fare conditions. Please contact Customer
Service to request a modification.
Yes. Please inform us of any changes as soon as possible.
Yes, provided the new destination is within our service area and availability remains.
Yes. Cancellation terms depend on the service purchased.
Unless more restrictive fare conditions apply:
– Cancellation up to 8 days before departure: 100% refund
– Cancellation from 7 to 3 days before departure: refund issued as a travel voucher equal to the
amount paid
– Cancellation less than 72 hours before departure: no refund
– No-show: no refund
Cancellation requests must be submitted in writing by email.
Please contact Customer Service immediately to check available alternatives.
Contact us as soon as possible and we will help identify the best available solution.
We will do everything possible to operate the service and will promptly inform passengers of any
changes.
Private Transfers
The vehicle is reserved exclusively for your group and organised according to your travel requirements.
Yes. All services are planned according to the flight information provided during booking.
Yes. Departure times are agreed according to your travel needs.
Yes. All passengers travelling in the vehicle are part of your booking.
In many cases, yes. We recommend requesting additional stops before departure.
We provide a range of vehicles including cars, minivans, minibuses and coaches to accommodate
groups of all sizes.
Assistance and Support
If you experience difficulties during your transfer, contact our Customer Service team immediately at
+39 0461 391111.
If you are at the airport and cannot find the meeting point, please also use the emergency contact
number included in your booking confirmation.
Yes. Our Customer Service team can be reached at +39 0461 391111.
Yes. At Bergamo, Verona and Venice airports, and during peak travel periods, airport representatives
may be available to welcome passengers.
Always follow the meeting point instructions included in your travel confirmation. If you cannot locate
our staff or driver, contact the assistance number provided in your booking confirmation immediately.
You may speak directly with the driver or operational staff.
For additional support, contact our Customer Service team at +39 0461 391111 or email
booking@flyskishuttle.com.
In case of a medical emergency, please contact 112 directly.
You can submit feedback by email or by contacting our Customer Service team directly.
We would be delighted to receive your feedback through our online channels or via the leading travel
review platforms. Your opinions help us continually improve our service.
Travel to Trentino and the Dolomites with confidence. From the moment you land to the moment you
arrive at your destination, FlySki Shuttle is your trusted transfer partner for a smooth, comfortable and
stress-free journey.